75% of shoppers who have used BOPIS say they are likely to make an additional purchase and 49% of shoppers made unintended purchases while picking up their items in-store
10% of all sales will be fulfilled by Click and Collect by 2025
50% of respondents have decided where to shop online based on whether or not they could pick up in-store
90% of retailers plan to implement BOPIS by 2021
38% of retailers surveyed said BOPIS was key to bringing shoppers into the store
Top Reasons Why Consumer Prefer Buy Online Pick Up In Store
Reason %age
Being able to see products before taking it home 77%
Avoid shipping costs 65%
Convenience 29%
Being able to return the product instantly 23%
Main Business Reason for Offering Buy Online Pick Up In-store
Reason %age
Gain an edge against Amazon 12.4%
Keep up with competitors 31.6%
Cater to millennial 15.6%
Attract shoppers who make additional purchases 37.6%
Other 2.8%
Biggest challengers Retailer Face While Managing BOPIS
Reason %age
Logistics and inventory tracking 45.6%
Managing and training staff 22.4%
Customer information security 16.1%
Return on investment 6%